We offer a 30 day money back guarantee on all items purchased from Shop NBC 5 Dallas. You can reach our customer service team by emailing firstname.lastname@example.org. Our customer support team is available Monday through Friday 9:00am – 5pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
Merchandise cannot be returned if personalized, used, washed or worn.
Please allow 2-4 weeks for processing your returns.
You are responsible for selecting your shipping carrier and method for your return(s). NBCU is not responsible for lost or damaged packages.
RECEIVING CREDIT ON YOUR RETURN
We will process your refund as soon as we receive your returned product at the address provided by our Customer Support team. The amount of days the credit will post will depend on your financial institution’s policy regarding credits.
If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase. This will appear as credit in your Paypal account which you can use to make a purchase, or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.
We currently do not offer exchanges. But please feel free to contact our customer service team at email@example.com and a customer service representative will be in contact with you shortly to make things right.
Take a picture of the damaged area(s) and send them to firstname.lastname@example.org, and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.
All personalized items are nonreturnable. We regret that we are unable to refund any personalized item. The item has been personalized to your specifications and cannot be resold.